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What's New?  |
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| Shipping & Returns |
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Our products are shipped out every day, from Monday to Friday, except holidays. Most orders placed on weekdays will be shipped that same day, while orders placed on weekends will be shipped the following Monday. You will receive an e-mail confirmation with your tracking number. Please check your junk box if you can't receive the e-mails. 24 hours after you receive your tracking number, you will be able to track your order online at http://www.ems.com.cn/english-main.jsp
Delivery times vary depending on the country of destination. North American and Asian orders will usually be delivered within 4-7 days of the shipped date. All other orders will be delivered within 7-14 days of the shipped date.
Delivery charges are as follows:
| Fee |
First 500g |
Additional 500g |
5kg-10kg |
>=10kg |
Destination of Shipping |
| 1 |
US $8 |
US $4.00 |
US $4.00 off |
Free |
United States, Canada, Australia, New
Zealand, Belgium, United Kingdom, Finland, Greece, Ireland, Luxembourg,
Malta, Norway, Switzerland, Portugal, Germany, Sweden, France, Spain,
Austria |
| 2 |
US $20 |
US $5.00 |
US $5.00 off |
Free |
Italy,Netherlands,Denmark,Israel,Poland |
| 3 |
US $30 |
US $10.00 |
US $10.00 off |
Free |
Brazil Argentina ,Turkey Mexico Chile Cyprus Romania Bulgaria |
* For example: the purchase of two kilograms of parcels to the US. First 500g US $ 8 increase another three 500 g is the US $ 4.00 * 3 = US $12.00 Total cost: US $20
* If your country is not in the list, please contact us before purchasing.
We will provide you the tracking number and transport mode after we sent out your good, thus you can check your item status at any moment!
Customs and Duties:
Customs and duties are customer's responsibilities. However, we will ship items as ?we will ship items as a gift, no commercial value?no commercial value with an invoice of $10-$30 each. If you want a particular declared price you could clarify it in your order.
Please contact your local custom agent for approximate import fees since they vary in different areas.
Return & Exchange Policy:
Your satisfaction is the goal we are after. If you are not satisfied with the merchandise you have bought, you may return within 15 days from shipping date. All returned merchandise must be in original package and must have all original tags attached. Refunds will not include shipping charges.
Exchanges are only acceptable for the same merchandise in a different available size. Please preview the size conversion chart and choose your fittest size in order to avoid trouble caused by improper size. We cannot exchange completely different merchandise. Exchanged merchandise can only be shipped out after we receive the returned goods and have a quality check. Customers are responsible for the shipping cost back to us, and we will cover the shipping cost back to you.
Return Procedure:
Email us the reason why you want to return the merchandise.
Delivery the item to the address we specify in the shipment (or another place we tell you). Please state all your information clearly inside your return including the original order number, buyer's name, address and telephone number.
Returned merchandise must be in the same condition as we shipped out. We reserve the right to assess additional fees if the returned item is not in proper condition.
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